FAQ
SHIPPING
Q: How long will it take for my order to ship?
A: Please allow up to 1-5 business days for your order to be processed. We do not offer expedited shipping. If you are needing your order urgently, please send an email to [email protected] and we will do our best to get your order shipped out as quickly as possible.
Q: How do I know my package has shipped and is on its way?
A: Once you have placed your order you will receive a confirmation email. When your order ships you will receive a shipping confirmation email that includes tracking information and it will be on its way to you. We ship all US packages through USPS.
Q: I accidentally selected in-store pick up at checkout but need my order shipped. What should I do?
A: If your order is over $50 (before taxes & discounts) please send an email to [email protected], including your order number, letting us know you will need your order shipped. If your order is less than $50 you will need to pay a $5 flat rate shipping fee. Please email support at [email protected], including your order number, letting us know you will need your order shipped. Once the $5 fee is paid we will ship your order and send the customer tracking.
Q: I entered the wrong shipping address at checkout. What do I do now?
A: If you have entered the wrong address at checkout please email [email protected] with your order number and the correct address. As long as your order has not been fulfilled we can update this before it ships.
ORDERS
Q: What is Offset?
We’ve partnered with Offset to provide a hassle-free return and exchange experience! With Offset, you get automatic return labels, quick exchange processing, and package protection for just $1.98.
Here’s how it works:
Offset Coverage:
1. Free Unlimited Returns for Store Credit or Exchanges: No extra shipping fees!
2. Package Protection: Coverage for loss, damage, or theft.
Simply opt into Offset Coverage, and you can start a return or exchange anytime through our returns portal—completely hassle-free.
Opting Out of Offset Coverage:
You can still initiate returns or exchanges through our returns portal, but a $11 shipping label fee per return will apply.
Please note that shipping fees will not be refunded.
Q: How do I change or cancel my order?
A: We cannot make any changes to the contents of your order once it has been placed. We can cancel the order or remove an item as long as the order has not been fulfilled. Customers can then place another order with the correct size or color. To cancel your order or remove an item, please contact customer service at [email protected].
Q: Do you price adjust?
A: We do not price adjust on previously purchased merchandise under any circumstance. This includes permanent markdowns and store/site wide sales & discounts. The good news is we frequently have sales and new codes to use for your next order!
Q: I placed an order, but never received my confirmation email. How can I get that?
A: If you have not received a confirmation email within a couple hours after placing an order please be sure to check your junk mail first. If you are not able to find a confirmation email, and still need assistance, please email [email protected] and we would be happy to look further into that for you.
Q: How do I know my order is ready for pick-up in the store?
A: When you place an order you will first receive a confirmation email of the order. Once your order is fulfilled and checked in at either store location you will receive another email that will let you know that your order is ready for pick up. Please allow up to 3 business days for your order to be sent to the store and ready for pickup. If you have any questions if your order is ready for pickup you can email [email protected] or call the store at 1-877-222-4605.
Q: What is Sezzle and how does it work?
A: Click Here
RETURNS
Q: What is your return/exchange policy?
A: If you’re unsatisfied with the product you have received we gladly accept returns of purchased merchandise within 30 days. Please visit our returns center to start any returns or exchanges. Returns are for store credit only, no refunds. Products must be unworn, unwashed and unaltered with tags still attached. You will then receive store credit which will be emailed to you in the form of a gift card to use on a future purchase.
Q: I need to return or exchange an online order. How do I do that?
A: Please use our online returns center to set up any returns or exchanges. If you are wanting to set up an exchange you can select the item you are wanting to exchange and why. Once you have completed those steps it will give you the option to exchange if stock is available. If stock is not available it will direct you to return only.
Q: How long does your return process take?
A: Please allow up to 1-5 business days for your return to be processed after it has been marked delivered by the post office. You will then be issued store credit via email when the return is processed.
Q: I received a damaged or wrong item. What should I do?
A: We understand these issues may be frustrating, but we always strive for the best and want to correct any mistakes. If you have received a damaged or wrong item, please contact [email protected] with your order number and a picture of the item. Please remember Lauriebelles is not responsible for damaged or incorrect items after 30 days of receiving your shipment.
Q: What items are final sale?
A: Any item that is a final sale means that the item is non-returnable and cannot be returned for store credit or exchanged. These products would include headwear, earrings, and bodysuits. Final Sale items will also include any FINAL SALE items. No exceptions.
EXPEDITED CHECKOUT
Q: What is expedited checkout?
A: You may have seen the "Shop Pay" button in your cart under the "Proceed To Checkout" button. This is an option that allows you to check out in seconds by entering a 6-digit verification code that is sent directly to your phone. You’ll no longer need to spend time typing in your shipping and payment details every time you place an order!
Q: Sweet! How does it work?
A: After entering your shipping and payment details, you will be able to opt-in to have your information saved. Next time you check out, you’ll simply type in your email address, followed by a verification code you will receive via SMS. Shipping and payment information will be pre-filled and you can complete the purchase with a single tap or click.
Q: What if I change my mind later?
A: No problem! You can opt-out at any time by visiting https://shop.app/opt-out and following the instructions on the page.
REWARDS
Q: How do I register for rewards?
A: You can register for rewards on our website. Click the present box in the top right corner of the website next to your checkout bag to go to our rewards page.
Q: Do I need to register for rewards before making a purchase?
A: Yes, we are unable to add points from any purchases made prior to creating your rewards account. But you will earn 200 points just for signing up!
Q: How do I redeem my points for a reward?
A: You are able to redeem any available rewards at checkout or at the very bottom of our rewards page. You can also see how many points you have on the rewards page when you are signed into the website. Redeemed rewards will never expire. Points expire 1 year (365 days) from date earned.
Q: Can I use my reward with store discounts?
A: We are not able to combine rewards with any store or sitewide sales. You can combine rewards or store discounts with gift cards. We suggest saving rewards for a day we do not have a sale so you never miss out on a deal!
Q: What happens to my reward if I return something?
A: When you set up a return for any item you used a reward on we will send you a gift card to replace any portion of the reward used on that item. When you set up the return it will initially look like the reward is a discount and you will not get it back. When our returns team processes your return we will check for rewards on items and issue a gift card for the reward used on the returned items. The reward credit will be a separate gift card from your other return credit.
MILITARY AND TEACHER DISCOUNT VERIFICATION CODES
Q: What is it?
A: We appreciate our military and teachers and want to offer you all 10% off your orders.
Q: How does this work?
A: You can apply for this discount code through our VerifyPass program. This is located on the very bottom of our website. Limit 1 per customer per 24 hours. Sharing your discount code is not permitted. Sharing or harvesting codes will result in a permanent ban from VerifyPass. Please keep in mind discount codes cannot be combined. Codes are unique and valid for one purchase only. Discount does not apply to premier brands.